RingCentral | Add members to Call Queue

RingCentral | Add members to Call Queue


A phone or extension doesn't ring when a call comes into the queue.
A new user/phone needs to be added to the call queue.


1. Log into the RingCentral admin console.
2.  Go to the "Phone System" tab, select "Groups"

3. Select the call queue that you want to configure.
4. It will show you how many members are added in the "Call queue members" section
5. Click on "Call queue members" if you want to add a member/extension to the call queue.

6. Click on save. 

    • Related Articles

    • Adding a New Contact Center Phone

      This Article will guide you in adding a new phone to AllTechServicesInc contact center. What you need:  1. Brand and Model # of the phone + serial number of the phone 2. Full Name of User and his/her email address 3. Quick access to one of their ...
    • Validus Risk Management (VRM) New User/PC setup

      VRM NEW USER ACCOUNT/PC SETUP CHECKLIST New User account: 1. JumpCloud 2. Gsuite 3. Add user to ALL VALIDUS Calendar 4. RingCentral New PC setup: 1. LogMeIn 2. JumpCloud 3. Install Google Drive/Team Drives  3. Install and Activate Office 2016 4. Add ...
    • How to Turn Off Cortana in Windows 10

      1. Open regedit the registry editor, from the search box on the taskbar. If asked, allow the program to make changes to your computer. 2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search But wait! Windows Search might not ...
    • Cyberco Clients' Tech POC

      Client   Name 1st POC 1st POC contact Details 2nd POC 2nd POC Contact Details Validus Risk Management Sajjid  Mehrban email: sajjid.mehrban@validusrm.com  phone:  +44 1753 386782 Ashley Young email: ashley.young@validusrm.com phone:  +44 1753 386546 ...
    • Agent Installation

      JumpCloud Agent Windows Installation Walkthrough Supported Versions Please refer to Supported OS Versions article.   Installation Prerequisites   MS Visual C++ 2013 Redistributable package (x86) MS Visual C++ 2013 Redistributable package (x64) ...